Houseplay is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including correspondence, by telephone, by email, via our website houseplay.com.au, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing. When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Houseplay does not collect sensitive information.
Houseplay collects personal information directly from you when you interact with our website, subscribe to our services, communicate with us, or provide information to us in any other way. This includes information you provide when filling out forms, sending emails, making phone calls, or engaging with our online services.
We hold personal information in electronic formats. Electronic data is stored on secure servers located in Australia, protected by industry-standard security measures including firewalls and encryption.
For more information please see our Privacy Assessments page.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Your Personal Information may be disclosed in a number of circumstances including the following:
| Sub-Processor | Purpose of Sub-Processor | Data Types Disclosed | Basis for Processing | Location of Processing |
|---|---|---|---|---|
| BinaryLane https://binarylane.com.au |
Primary hosting provider for the production application server and database; provides compute, storage, and backup services. | Full application and customer data needed to operate the service. | Necessary to provide the service – processing is required to host and run the application. | Sydney, Australia |
| DigitalOcean https://digitalocean.com |
Secondary infrastructure provider used for encrypted off-site backups. | Encrypted server image and database backups (no direct access to personal data). | Necessary for backup and recovery – supports data integrity and service continuity. | Sydney, Australia |
| Sentry https://sentry.io |
Application monitoring and error-tracking platform. | Email address | Necessary for system maintenance – used to ensure reliability and correct faults. | EU region (Frankfurt, Germany) |
| Mailjet https://www.mailjet.com |
Transactional and notification email delivery service. | Recipient email addresses, and message content for delivery. | Necessary to communicate with users – used to send service-related messages. | EU region (primarily France/Germany) |
| Stripe https://stripe.com |
Payment processing and billing provider. | Customer payment details, name, email, and billing address. | Necessary to process payments and meet legal obligations – required to complete transactions and comply with financial regulations. | Primarily United States (with regional compliance under PCI DSS and GDPR) |
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Information on our response to data breaches can be found in our Data Breach Policy.
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Houseplay will not charge any fee for your access request, or for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and is available on our website.
If you have any queries or complaints about our Privacy Policy please contact us at:
144A Grand Promenade, Bedford, WA, 6052
+61 401 695 894
We will acknowledge your complaint in writing within 7 business days of receipt and will endeavor to resolve your complaint within 30 days. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) via their website at www.oaic.gov.au.
Houseplay is not likely to disclose personal information to overseas recipients.
Who is Houseplay?
Houseplay is a husband-and-wife team who live in Perth. We like bikes, and Agatha Christie.
How can I get in contact?
Click on the contact link. Here's one for your convenience: contact us.
Love legalese?
Great, you'll love these links: Terms of Use, SaaS Agreement, Privacy Policy, Data Breach Policy, Privacy Assessments